Care.com Inc. (“Care.com,” “we” or “us”) provides the care.com website and various digital content and services available at or through that website and related mobile applications (taken together, the “Service”). It is our policy to respect your privacy regarding any information we may collect while operating the Service, as set forth below.
Website and App Usage
Like most website and mobile application providers, Care.com collects non-personally-identifying information available via web browsers, mobile devices and servers, such as page views, clicks, browser type, device type, language preference, referring site, and the date and time of each visitor request. Care.com’s purpose in collecting non-personally identifying information is to better understand how Care.com’s visitors use its Service. From time to time, Care.com may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its Service.
Care.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. Care.com only discloses IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Care.com collects data about the behavior of users of the Service. For instance, Care.com may collect data to identify the most popular activities, and activity dates and times. Care.com may use this information itself, display it publicly or provide it to others. However, Care.com does not disclose personally-identifying information other than as described below.
Gathering and Use of Personally-Identifying Information
Certain visitors to the Service choose to interact with Care.com in ways that require Care.com to gather personally-identifying information. The amount and type of information that Care.com gathers depends on the nature of the interaction.
For example, we ask visitors who sign up for our newsletter to provide a ZIP code and email address, and creating an account may require a mobile phone number. Those who engage in transactions with Care.com — by purchasing admission to an activity, for example — are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Care.com collects such information that is reasonably necessary or appropriate to fulfill the purpose of the visitor’s interaction with Care.com. Care.com does not disclose personally-identifying information other than as described below. And you can always refuse to supply personally-identifying information, with the caveat that it may prevent you from engaging in certain activities through the Service.
If you are have provided your email address, phone number or other contact information, Care.com (and any activity provider you have booked with) may use that info to communicate with you (including via email and SMS/MMS) to tell you about upcoming activities, promotions, or new features, to solicit your feedback, or for other marketing purposes. To the extent required by law, you may opt out of marketing communications from Care.com, such as via an unsubscribe link at the bottom of a marketing email or by replying “STOP” to text messages. Note that you may not opt out of transactional communications, such as an email confirming your purchase with Care.com.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to use it in connection with our business and publish it in order to help us clarify or respond to your request or to help us support other users.
Disclosure of Certain Personally-Identifying Information
Care.com discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, affiliated organizations and suppliers (including its providers) that reasonably need to know that information in order to process it on Care.com’s behalf or to provide services available via Care.com’s Services.For example:
- your name and your child’s name, birth date, school, allergies, and similar information is sent to activity providers you have booked with, so they can provide services and reasonably operate their business;
- your contact phone number is provided to activity providers you have booked with so they can call in an emergency or to address issues related to the services they may be providing you;
Some of Care.com’s employees, contractors, affiliated organizations and suppliers may be located outside of your home country; by using the Service, you consent to the transfer of such information to them. Care.com will not rent or sell potentially personally-identifying and personally-identifying information to anyone.
Care.com may disclose potentially personally-identifying and personally-identifying information in response to a subpoena, court order or other governmental request, or when Care.com believes in good faith that disclosure is reasonably necessary to protect the wellbeing, property or rights of Care.com, you, third parties or the public at large.
Care.com takes reasonable measures to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If Care.com, or substantially all of its assets, were acquired, or in the event that Care.com goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Care.com may continue to use your personal information as set forth in this policy.
Questions or Requests to Delete
If you have questions about your personal data or would like us to delete your personal data from our records, please contact our support team at . If you request that we delete your personal data Care.com will use reasonable efforts to remove it from the Service, but you acknowledge such data may not be made immediately unavailable.